The Birth of RoboTweeting

NBC News reports that companies are becoming “Twitter-savvy” when it comes to consumer complaints.  In some instances customers logging complaint are retweeted with patronizing responses.  For example, according to the article, when @OccupyLA tweeted “you can help by stop stealing people’s houses!!” The Bank of America retweeted “We’d be happy to review your account.”  Corporate manipulation of Twitter is yet another example of how “the system” can corral innovative technology for its own use.   Gen-xers, hipsters and naughts have fled Facebook in droves  once businesses hijacked the social media.  Now Twitter.  Can Instagram be far behind???

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